Effective Date: June 13, 2019
Last Updated: December 3, 2024
Welcome to Kumeo! These Terms and Conditions (“Terms”) govern your access to and use of Kumeo’s services, website, and any related products (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please discontinue use of the Services.
Please read these Terms carefully before using Kumeo’s Services. If you have any questions, contact us at support@kumeo.com.
1. Use of Our Services
1.1 Eligibility
To use Kumeo’s Services, you must:
• Be at least 18 years of age or the age of majority in your jurisdiction.
• Have the legal authority to agree to these Terms on behalf of yourself or your organization.
By using our Services, you represent and warrant that you meet these eligibility requirements.
1.2 Account Registration
You are required to create an account to use certain features of our Services. You are responsible for providing accurate and up-to-date information during the registration process. You must keep your login credentials secure and notify us immediately of any unauthorized use of your account.
1.3 Prohibited Activities
You agree not to:
• Use the Services for illegal or unauthorized purposes.
• Transmit malicious code, spam, or other disruptive content.
• Attempt to hack, breach, or otherwise compromise the integrity of our systems or other users’ data.
• Resell, sublicense, or redistribute the Services without written authorization from Kumeo.
Violation of these rules may result in the suspension or termination of your account.
2. Services and Hosting Plans
2.1 Service Description
Kumeo provides various hosting solutions, including VPS Hosting, Dedicated Business Hosting, and Prepaid Hosting. Each plan is tailored to specific use cases, and features are detailed on our website.
2.2 Service Availability
While we strive to maintain 99.99% uptime for our hosting services, there may be occasions when the Services are unavailable due to maintenance, upgrades, or unforeseen issues. Kumeo will make reasonable efforts to notify users of scheduled downtime in advance.
2.3 Migration Assistance
We offer free migration support for users transitioning to Kumeo from another hosting provider. It is your responsibility to ensure that all necessary data and configurations are properly backed up before the migration process.
3. Payments and Billing
3.1 Pricing
The pricing for our Services is clearly displayed on our website and is subject to change. We reserve the right to update prices at any time. Changes in pricing will not affect existing subscriptions until the next billing cycle.
3.2 Billing Terms
• Payment is due at the time of purchase or renewal.
• For prepaid hosting plans, payment is required in advance for the selected term (monthly, quarterly, or annually).
• Payments are accepted via credit card, PayPal, or other methods specified on our website.
3.3 Refunds
Refund requests are evaluated on a case-by-case basis and are subject to the terms of our Refund Policy. Certain fees, such as domain registration or third-party services, may not be refundable.
4. Termination and Suspension
4.1 Termination by Kumeo
We reserve the right to suspend or terminate your account if:
• You breach these Terms.
• Your account is used for prohibited activities.
• We are required to do so by law or regulatory authorities.
4.2 Termination by User
You may cancel your account at any time by contacting us at support@kumeo.com. Upon cancellation, your access to the Services will be discontinued at the end of the billing cycle.
4.3 Data Retention
Upon termination of your account, Kumeo will retain your data for up to 30 days to allow for data retrieval. After this period, all data will be permanently deleted.
5. Intellectual Property
5.1 Ownership
All content on Kumeo’s website, including text, graphics, logos, and software, is the intellectual property of Kumeo or its licensors. You are granted a limited, non-exclusive, and revocable license to use our Services for personal or business purposes.
5.2 Restrictions
You may not:
• Reproduce, distribute, or publicly display any content from the Services without our prior written consent.
• Reverse-engineer or attempt to extract the source code of any software provided as part of the Services.
6. Limitation of Liability
To the fullest extent permitted by law, Kumeo shall not be held liable for:
• Any indirect, incidental, or consequential damages arising from the use or inability to use the Services.
• Loss of data, profits, or business opportunities resulting from service interruptions or technical failures.
In no event shall Kumeo’s total liability exceed the amount paid by you for the Services during the 12 months preceding the event that gave rise to the claim.
7. Privacy Policy
Your use of the Services is subject to our Privacy Policy. By using the Services, you consent to the collection, use, and sharing of your data as described in the Privacy Policy.
8. Governing Law
These Terms are governed by and construed in accordance with the laws of California. Any disputes arising under these Terms shall be resolved exclusively in the courts of California.
9. Changes to Terms
Kumeo reserves the right to modify these Terms at any time. Updated Terms will be posted on our website with a revised “Effective Date.” Continued use of the Services after the updated Terms are posted constitutes acceptance of the changes.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: support@kumeo.com