At Kumeo, we strive to provide top-tier hosting services and ensure customer satisfaction. However, we understand that circumstances may arise where a refund is requested. This Refund Policy outlines the terms and conditions under which refunds may be granted, ensuring fairness and transparency for all parties involved.
Eligibility for Refunds
Refunds are available under specific conditions to ensure that our customers receive the value they expect from our services. If you are not satisfied with your hosting experience or encounter technical issues that we are unable to resolve, you may be eligible for a refund. To qualify, you must request a refund within 14 days of your initial purchase or renewal. Refunds will only be considered for prepaid hosting fees, and certain services, such as domain registrations, third-party software licenses, or add-ons, may be excluded as they are non-refundable.
We encourage customers to reach out to our support team at support@kumeo.com for assistance before requesting a refund. Often, issues can be resolved quickly without the need for cancellation. Refunds are granted at our sole discretion and are assessed on a case-by-case basis to ensure fairness. Please note that refunds will only be processed back to the original payment method used for the transaction.
Non-Refundable Services and Additional Terms
Certain aspects of our services are inherently non-refundable. These include, but are not limited to, domain name registrations, SSL certificates, migration services, and any fees paid to third-party providers on your behalf. Additionally, customers who violate our Terms and Conditions by engaging in prohibited activities, such as illegal content hosting or misuse of resources, are not eligible for refunds. Refunds are also not applicable for partial months of service, used bandwidth, or resources consumed prior to cancellation.
In cases where a refund is approved, your account and related hosting services will be terminated immediately upon processing. Any associated data will be retained for up to 30 days, during which you may request data retrieval. After this period, all customer data will be permanently deleted in compliance with our data retention policy. Refund processing times may vary depending on your payment provider, but typically take 5-10 business days to reflect in your account. If you have additional questions regarding our Refund Policy, please contact us at support@kumeo.com.